Brilliant Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best PlaceJuice Reviews
Although they got me in and out the quality of the work was poor. I got gel polished removed and a regular manicure. My nails were very jagged and I had to file them as soon as I got to the house. These pictures are the day after my manicure. The clear polish is already chipping and peeling off in less than 24 hours. I still had spots where the old gel polish is still there. I would not go back and I would not recommend.
Professional and Caring! Manicure and pedicure were both phenomenal. We drove from the north side and totally worth it.
Such a great experience! Employees are extremely kind and professional..Kelly did a wonderful job on my nails, she spent so much time and effort to make them perfect! It was very clean as well. Can’t wait until they add eyebrow threading to their menu so this can be my one stop shop!
Had an amazing Pedicure from Tommy! He did such a great job! Never have I ever had a pedicure more like a true spa sessions at a nail salon like I did today. Request him… you won’t be disappointed! Next time I’m in town, I will be back! Thank you!!
Kelly did an awesome job. The shape is great and she was very patient when I was choosing a color. Will be back.
I have been going to this nail salon and spa for the last 10 years. Best ever. I won’t go anywhere else.
Husband and wife family business and he has had several other successful salons. This is a first class nail spa. I have had acrylic and now gel nails. Kelly has always made my nails special. I used to do pink and white and now she does ombré. I can not even share Tommy’s special deluxe pedicure and how over the top it is. Just close your eyes and go to a peaceful place hot stones, he has magic hands to a long massage to your feet, toes and legs.
Then hot towels wrap my feet before he precision-ally paints my toes and adds a topcoat to make the paint shine. All I can say is try Brilliant Nails. You will never go anywhere else.
I came in a week ago for gel manicure and pedicure...with a picture of a manicure that I wanted. It was simple French gel manicure with very slim white lines. I specifically asked if the nail technician could match it to the picture. She insisted that she could. However, it did not look like the picture and I was not able to explain myself. Then she charged me $87!!!!! Eighty Seven dollars for gel mani and pedi!? She kept rattling off the three charges that did not make sense to me and the other workers pointed to the sign instead of telling me why I was being charged so much. My manicure started chipping 4 days later. They can do better than this. I am very disappointed in the way I was treated, and the quality of the work. If she wasnt able to match the picture...JUST SAY SO! And stop overcharging without a real explanation.
Very thorough and detailed. Took excellent care of me even as a walk in. I am extremely happy with the look and feel of my manicure and pedicure even one week later as of today. I was also given a $10 coupon for my next visit! I will most definitely be going back. Thank you for amazing service!
Quick Facts About Brilliant Nails
Brilliant Nails Place is a nail salon that has received a mix of positive and negative reviews. In order to provide a comprehensive analysis of the strengths and weaknesses of the establishment, let's examine the comments.
Starting with the negatives, one customer expressed dissatisfaction with the poor quality of the work they received. They mentioned that their nails were jagged and had to be filed immediately after the manicure. Additionally, the clear polish chipped and peeled off within 24 hours, and there were still remnants of old gel polish left on the nails. This highlights a weakness in the salon's ability to deliver a high-quality manicure and maintain the longevity of their services.
Another negative review centered around an overcharging issue. The customer requested a specific French gel manicure that was not properly executed. When the customer questioned the high price of $87 for a gel manicure and pedicure, they claimed that the explanations given by the staff were unclear and unsatisfactory. This represents a weakness in the communication and customer service aspect of the salon.
Now, let's explore the positive reviews. Multiple customers mentioned the professionalism and kindness of the employees, highlighting a strength of the salon's staff. They specifically praised Kelly, one of the nail technicians, for their excellent work and patience in color selection. This indicates that the salon has skilled and attentive staff members who contribute positively to the customer experience.
Several customers also mentioned the thoroughness and attention to detail they received during their manicure and pedicure sessions. They emphasized feeling taken care of and appreciated the spa-like atmosphere. One reviewer even described their experience as the best they had ever had at a nail salon, expressing loyalty to Brilliant Nails Place for the past 10 years. This showcases a strength in the salon's ability to provide a pampering and satisfying experience for their customers.
In addition, one customer mentioned receiving a $10 coupon for their next visit, highlighting a strength in the salon's customer retention strategy. This gesture of appreciation can contribute to customer loyalty and encourage repeat business.
In summary, Brilliant Nails Place has strengths in the professionalism and skill of their employees, as well as their ability to create a thorough and enjoyable spa experience. However, they have weaknesses in maintaining the quality of their services and effectively communicating pricing to customers. By addressing these weaknesses and building upon their strengths, the salon can improve overall customer satisfaction and reputation.
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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